» Warranty/Returns

GreenSmartLiving Warranty Info

Each of our products is backed by a 30-day warranty. If you experience difficulty with your GreenSmartLiving electronic cigarette, cartridges, or e-cigarette accessories, we will happily exchange the defective products for new products. If you are having trouble with one of our products, please consult our troubleshooting tips first. If, after consulting our troubleshooting tips, you are unable to resolve the issue please see below:

If you purchased a product from a RETAIL STORE and wish to file a warranty claim click HERE.

If you purchased a product ONLINE or by PHONE and wish to file a warranty claim, please call our customer service department at (801) 747-9744.

GreenSmartLiving Unopened Product Returns

Product purchased online or by phone from GreenSmartLiving can be returned for any reason within 14 days for a full refund as long as it has not been opened. Please note that opened items CANNOT be returned, and they will not be refunded. To return your product for a full refund, please send it back, with a copy of your emailed receipt to:

GreenSmartLiving, Inc.
1404 Jefferson St.
Salt Lake City, UT 84115

Distributor & Retail Product Returns

Wholesaler

Effective 7/1/2020 GreenSmartLiving is making changes to its Return Policy to better align with the electronic cigarette industry. Below are the definitions of product:

DEFECTIVE END-CONSUMER – If the difficulty the end-consumer experience with their GreenSmartLiving electronic cigarette is due to battery malfunction or cartridges not lasting as long as they should this is considered a defective product.

DEFECTIVE DISTRIBUTOR – Product received by the distributor that has pre-existing damage, or is in an unacceptable condition to be sold.

GreenSmartLiving will NOT accept returns on expired products or slow-moving products going forward. GreenSmartLiving will only accept returns on Defective Distributor products within seven days of receiving the product. The distributor is encouraged to inspect the shipment upon delivery. If damage is found please either refuse the shipment or have the carrier notate the damage. Defective End-Consumer product will be returned directly to GreenSmartLiving by the end-consumer. Returns on slow-moving products will only be accepted by GreenSmartLiving if the distributor has been selling our product for less than a year. In this case, the distributor will have 180 days (six months) to exchange a slow-moving product for a product that sells better. 

Retailer 

Effective 7/1/2020 GreenSmartLiving is making changes to its Return Policy to better align with the electronic cigarette industry. Below are the definitions of product:

DEFECTIVE END-CONSUMER – If the difficulty of the end-consumer experience with their GreenSmartLiving electronic cigarette is due to battery malfunction or cartridges not lasting as long as they should this is considered a defective product.

GreenSmartLiving will NOT accept returns on expired products or slow-moving products going forward. GreenSmartLiving will only accept returns on Defective End Consumer productsDefective End-Consumer product will be returned directly to GreenSmartLiving by the end-consumer. The retail store can direct end-consumers to the GreenSmartLiving website for warranty information. Returns on slow-moving products will only be accepted by GreenSmartLiving if the store has been selling our product for less than a year. In this case, the store will have 180 days (six months) to exchange slow-moving products for a product that sells better.

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