Each of our products is backed by a 30-day product exchange warranty. If you experience difficulty with your GreenSmartLiving electronic cigarette, cartridges or e-cig accessories, we will happily exchange the defective product for new products. This covers battery malfunction as well as cartridges not lasting as long as they should.
If you are having trouble with one of our products, please consult our troubleshooting tips first.
If, after consulting our troubleshooting tips, you are unable to resolve the issue, please follow these steps:
Click the PDF link below to download the warranty form.
Please include your name, shipping address, telephone number, purchase information, and a brief description of why the product is being returned.
A receipt or credit card statement showing the location and date of purchase will suffice as proof of purchase.
Please include 6 stamps when mailing via the US Postal Service. If you would like tracking information, we recommend that you ship via UPS or FedEx, instead. GreenSmartLiving is not responsible for product that is not delivered to the address below:
P.O. BOX 65081
Salt Lake City, UT 84165
GreenSmartLiving will replace your product within 14 days of receipt of the defective product via USPS.
If purchased online from us, any item can be returned, for any reason, within 14 days for a full refund as long as it has not been opened. Please note that opened items CANNOT be returned, and they will not be refunded. To return your product for a full refund, please send it back, with a copy of your emailed receipt to:
Effective November 1, 2016 GreenSmartLiving is making changes to its return policy to become more in line with e-cigarette industry standards.
Below are the guidelines for defective products as well as new purchases.