FAQ’s about our E-Cigarette product line
Refill not working or hard to puff?
Sometimes the e-liquid gel solidifies inside the cartridge therefore not burning when puffed. How to fix this: Remove the cartridge from the e-cigarette body. Tap the white end of the cartridge 5 to 10 times against a hard surface, like a table, desk or tile floor to loosen up the clogged e-liquid inside the cartridge. Screw the cartridge back into the e-cigarette body and puff again. It should vapor smoothly after that.
How much nicotine is in each cartridge?
We offer five nicotine levels, Salt Nicotine (50mg), Max (24mg), High (18mg), Low (6mg), and Zero (0mg). High nicotine refills are comparable to the amount of nicotine delivered by a “regular” pack of cigarettes. Low nicotine refills are comparable to the amount of nicotine delivered by a “light” pack of cigarettes.
How long should the battery last?
Short term, your battery should stay charged through a full day if you are a frequent smoker. Long term, the battery can last from 2 to 6 months without needing to be replaced.
We have a 30 day warranty in place for any batteries that do not last that long (for more information refer to our support page). For our frequent smokers it is suggested that you have one battery charging and one ready to smoke so you never have to wait for the battery to finish charging.
How do I know if I need to change the cartridge?
When the cartridge is completely empty and you try to “smoke” it, it will no longer produce any vapor or taste.
Rechargeable Battery; what kind is it and can I recharge before it is drained all the way?
We use a Lithium-ion rechargeable battery in our e-cigarette. You can recharge the battery at anytime and it will not compromise the charging capacity, or shorten the life of it.
Light blinks 3 times after a long puff?
If you take a longer than normal puff of your e-cigarette you might see the green light blinking 3 times. This is normal it just indicates that the battery needs a little rest to be able to reheat the atomizer again. Solution: Try taking shorter puffs. The battery and refill life will be extended if you avoid topping off the heating capacity of the e-cigarette battery and atomizer.
Do I need to unscrew the refill from the battery when I’m done smoking?
No, it is not necessary to do so. You can keep the refill screwed into the battery body and it will not damage the device. We do recommend to keep the refills away from high heat in order to preserve the freshness of the e-liquid inside. Some customers say that keeping the clear plastic cover the refills come with as well as covering the end tip up when not in use, makes the refill last longer and taste better until the end.
What makes GSL different from every other E-CIG?
1. Best price for exceptional quality.
2. Eco-friendly business model. We have donated thousands of trees as well as recycled over one million cartridges.
3. Trust, we’ve been in the market since 2010 and have always met all FDA regulations.
FAQ about our Company in General
DELIVERY TIME: Online Orders, Order Fulfillment and Shipping times
Online orders are downloaded from our servers and processed during our business hours. Business Hours are Monday thru Friday from 9am until 5pm MST. During our business hours, all online orders are processed at 8am. Most orders placed within our business hours will be processed and mailed within 2 days. If an order is place during the weekend, it will not be processed until Monday morning.