FREQUENTLY ASKED QUESTIONS

Electronic Cigarettes

FAQ about our E-Cigarette product line

Refill not working or hard to puff?

Sometimes the e-liquid gel solidifies inside the cartridge therefore not burning when puffed, either from the beginning or early after using. How to fix this: Remove the cartridge from the e-cigarette body. Tap the white end of the cartridge 5 to 10 times against a hard surface, like a table, desk or tile floor to loosen up the clogged e-liquid inside the cartridge. Screw the cartridge back into the e-cigarette body and puff again. It should vapor smoothly after that. 

How much nicotine is in each cartridge? 

We offer four nicotine levels, Max (24mg), High (18mg), Low (6mg), and Zero (0mg). High nicotine refills are comparable to the amount of nicotine delivered by a “Regular” pack of cigarettes. Low nicotine refills are comparable to the amount of nicotine delivered by a “Light” pack of cigarettes.

How long should the battery last? 

Short term, your battery should stay charged through a full day if you are a frequent smoker. Long term, the battery can last from 2 to 6 months without needing to be replaced.
We have a 30 day warranty in place for any batteries that do not last that long (for more information refer to support page). For our frequent smokers it is suggested that you have one battery charging and one ready to smoke so you never have to wait for the battery to finish charging.

How do I know if I need to change the cartridge? 

When the cartridge is completely empty, and you try to “smoke” it, it will no longer produce any vapor or taste.

Rechargeable Battery, what kind is it and can I recharge before it is drained all the way? 

We use a Lithium-ion rechargeable battery in our super e-cigarette. You can recharge the battery at anytime and it will not compromise the charging capacity or shorten the life of it.

Light blinks 3 times after a long puff? 

If you take a longer than normal puff of your e-cigarette you might see the green light blinking 3 times. This is normal, it just indicates that the battery needs a little rest to be able to reheat the atomizer again. Solution: Try taking shorter puffs. The battery and refill life will be extended if you avoid topping off the heating capacity of the e-cigarette battery and atomizer.

Do I need to unscrew the refill from the battery when I’m done smoking?

No, it is not necessary to do so. You can keep the refill screwed into the battery body and it will not damage the device. Besides, it will be easy to just pick up and smoke it right away when you are ready to go again. We do recommend to keep the refills away from high heat in order to preserve the freshness of the e-liquid inside. Some customers say that keeping the clear plastic cover the refills come with as well as covering the end tip up when not in use, makes the refill last longer and taste better until the end. Give that a try!

What makes GSL different from every other E-CIG?

1. Best Price for exceptional Quality.
2. Eco friendly business model. We have donated thousands of trees as well as recycled over one million cartridges. 
3. GSL is a lifestyle, not just a product.

GEO

FAQ about GEO Slim Pro Vapor Pen

How to use the pen

  1. Fill the tank with E-Liquid
  2. Connect the tank to the battery
  3. Unlock the battery by pressing the button 5 times within 2 seconds
  4. Smoke pen from the tip

How to refill the tank

  1. Disconnect the tank
  2. Insert the bottle tip between the tank and the silicone; refill the tank with E-Liquid below the scale
  3. Screw the mouthpiece on; preferably wait 2-3 minutes until the atomizer is full

General

FAQ about our Company in General

DELIVERY TIME: Online Orders, Order Fulfillment and Shipping times

Online orders are downloaded from our servers and processed during our business hours. Business Hours are Monday thru Friday from 9am until 5pm MST. During our business hours, all online orders are processed at 8am. Most orders placed within our business hours will be processed and mailed within 2 days. If an order is place during the weekend, it will not be processed until Monday morning.

Express Mail orders: Please note that any Express mail order received after 12pm MST, will most likely not make the Postal Service cut off time for next day delivery and will take 1 extra day to reach it’s destination. Also, Express mail orders placed outside business hours, will always be processed on the next business day. 
Transit Times: GSL sends all online orders using the US Postal service. The FREE shipping uses the First Class mail service. It is an option to upgrade to Priority or Express mail during checkout. However, GSL cannot give any guarantees on expected delivery times by the USPS. We encourage you to contact us before placing an order, should you have any questions regarding fulfillment and shipping transit times.
 
Where can I find retailers in my area?
On the GSL website, click on the FIND A STORE link at the bottom of any page. From there, you will be able to type in your zip code and see if there are retailers in your area.
Our electronic cigarettes are spreading fast, so if you don’t see a retailer in your current area, check back frequently, chances are there will be one soon.
Also, you can recommend our e-cigarettes and accessories to your favorite smoke shop or convenience store and help be a part of our movement.

 

If you have any other questions feel free to contact us HERE.

Anything we can help you with?